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FAQ

Below is a selection of our most popular questions, if your query is not covered please contact our friendly team and we will be happy to help.

What are your opening times?

Please note, our office and warehouse timings are Monday to Friday, 9.00AM - 5.00PM. Sat, 9.00AM - 2.00PM AND SUN - Closed No orders will be dispatched and emails will be not being replied to outside of these hours.

1. Why do some of the prices differ from in-store or the packaging?
All of our fresh products are priced by weight, the online/app price is the average cost of the product across a large number of containers. The pricing is the most competitive price we can offer as this is already being subsidised by us. If we didn't charge for the delivery or the frozen surcharge, we would not be in a position to undertake online ordering, as is the same for all independent online retailers. With rising costs in transport and services, we have tried to make sure this is not passed onto the customers and so we have not changed the vast majority of our pricing structure in over 12 months. All frozen product prices contain a small surcharge for shipping and packaging costs, in comparison to frozen products purchased in-store.
2. What if one of the products that I ordered is missing?
During the packing process, a member of the AT Wholesale Team will go through your order and ensure all the items that you have ordered are packed. They will inform you of any missing/out of stock items. if there is something missing, please reply to the order confirmation email and we will be able to assist.
3. What if I did not receive my order confirmation email?
Please allow up to 1 hour for your email to come through. If you have still not received it, thereafter, please send us an email on admin@atwholesale.uk